If a dispute arises between you and your builder, take the following steps to resolve it.
1: Try to resolve
the dispute yourself by discussing the issue with your builder. Keep copies of
all relevant documents (for example, contracts, invoices and written
should also consider:
2: If you cannot
resolve the problem by speaking to the builder directly, send them a letter or
email, formally outlining the issue and requesting a response.
putting your concerns in writing, you will have a record of your discussions.
This can be shown to a third party if you choose to take your complaint further
later on, and demonstrates that you made a reasonable attempt to resolve the
problem yourself.You should use registered mail if you are sending your
correspondence by post.
3: If you do not
receive a response from your builder within a reasonable timeframe, and are
unable to resolve the dispute yourself, you can lodge an online application for
dispute resolution through Domestic Building Dispute Resolution Victoria
note: Your dispute may
not be eligible if you have directly engaged only one trade (for example,
plumbing or painting) and the work is not part of more extensive domestic
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Thursday, 19 December 2019