Resolving building disputes in Victoria

If a dispute arises between you and your builder, take the following steps to resolve it.


Step 1: Try to resolve the dispute yourself by discussing the issue with your builder. Keep copies of all relevant documents (for example, contracts, invoices and written communications).

You should also consider:

Step 2: If you cannot resolve the problem by speaking to the builder directly, send them a letter or email, formally outlining the issue and requesting a response.

By putting your concerns in writing, you will have a record of your discussions. This can be shown to a third party if you choose to take your complaint further later on, and demonstrates that you made a reasonable attempt to resolve the problem yourself.You should use registered mail if you are sending your correspondence by post.

Step 3: If you do not receive a response from your builder within a reasonable timeframe, and are unable to resolve the dispute yourself, you can lodge an online application for dispute resolution through Domestic Building Dispute Resolution Victoria (DBDRV).

Important note: Your dispute may not be eligible if you have directly engaged only one trade (for example, plumbing or painting) and the work is not part of more extensive domestic building work.

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Marlene Liontis & Jason Gwerder
Thursday, 19 December 2019

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