Attn Queensland Landlords- Important changes to the RTA

The Queensland Residential Tenancies Authority (RTA) has made the following changes to their services:


Lodging a rental bond online 

Landlords and tenants can lodge a bond directly with the RTA through the
 Bond Lodgement web service.

It’s a quick, secure and convenient way to lodge a single bond, and payment options include credit card, debit card and BPAY. As a landlord, you can choose to lodge a tenant’s bond yourself via the new service, or send your approved prospective tenant the link so they can lodge the bond directly with the RTA. You will be notified as soon as the bond has been lodged with the RTA.  

More information is available on the 

If you’d like assistance, they have dedicated Contact Centre staff available to walk you through the Bond Lodgement web service. 

From 1 October 2019, the Bond Lodgement web service will replace the option to upload scanned PDF copies of paper Bond lodgement forms via the RTA website. Lodging a bond online is faster, easier and more convenient than printing, completing, scanning and uploading a paper Bond lodgement form via the old PDF upload facility, or posting forms to the RTA. Posted lodgements will remain available for customers who cannot access RTA web services.

Rental bond refunds

The RTA is developing an online bond refund service to make the refund process more convenient. This web service is expected to launch in the coming months and will ultimately replace the PDF upload facility for scanned forms.

 Subscribe to the RTA Newsroom for more information on timings.

 Paper-free RTA from 1 January 2020

From 1 January 2020 the RTA will no longer print forms and publications. Customers will still be able to download forms and publications from the RTA website, and order single copies via the Contact Centre.

For more information about these changes, visit 
rta.qld.gov.au or call Contact Centre on 1300 366 311 (8.30am–5pm Monday to Friday).


Don’t forget to upload all documents relating to the tenancy onto RealRenta to form part of the tenancy file.


Marlene Liontis
Saturday, 14 September 2019

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