How to deal with aggressive and disgruntled tenants

The three steps you need to deal with problematic tenants

How do you deal with disgruntled and aggressive tenants?

Firstly, don’t take it personally. Often complaining tenants or aggressive tenants are that way not because of the issue at hand but other life events, pressures or stresses. We often bare the brunt of those other issues and nothing will be resolved if we take it personally.

Secondly, listen. Most people don’t complain frivolously and there is often merit to their complaint. Be understanding and non-confrontational. Try and explain that we are here to help.

Finally, be solution-focused not problem-focused. Focus on the facts not conjecture and ask them for their solution while being fair to all parties. In most cases, people just want to be heard and understood.

What piece of technology do you find the most useful for Looking after a rental property and why?


RealRenta is an online platform that replaces the need to having an expensive property manager look after your rental property. You could say it’s an online property manager.

RealRenta acts like a property manager and buffers you from the tenant, but without the cost of having a property manager. This stops most complaints from tenants, as most things are done automatically by the system.

RealRenta tracks the rent and auto does invoices and receipts. Sends out rent reminders by email and text when rent is about to and is in arrears, it even sends out breach notices all automatically without you having to lift a finger.

That’s just the start of what it can do, you can set up and manage your advertising of the property on multiple portals. Tenants can apply for properties online, whereby you can get tenant checks done on bad tenant databases.

Tenants have their own platform where they can see everything from rent ledgers to the lease and can put maintenance requests in, which goes into the owner.

It even has its own communications system which logs all communications between the owner and the tenant.

I could go on but I thing you all get the benefits of having a system like this.

Jason Gwerder
Thursday, 11 August 2016

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